Terms of Use

Effective date: October 2026

Welcome to choiceup.com. These Terms explain how you can use our site and what you can expect from us. By using the site, you agree to these Terms. If you don't agree, please don't use the site.

1. Who we are

ChoiceUp.com is owned and operated by ChoiceUp, LLC ("ChoiceUp," "we," "us"). ChoiceUp, Inc., at ChoiceUp.org, is a separate 501(c)(3) nonprofit organization. Purchases made on or through choiceup.com are not donations and are not tax-deductible. If you'd like to support the nonprofit's mission, visit choiceup.org.

2. Age

This site is meant for people 18 and older. If you're under 18, please use it only with a parent or guardian. Parents and guardians are responsible for how the children in their care use the site.

3. Using our site

You may view and download content from this site for your own personal, non-commercial use. Please don't:

  • Remove copyright or trademark notices.

  • Copy, change, sell, publicly share, or distribute our content for commercial purposes.

  • Use bots, scrapers, or other automated tools to collect content from the site.

  • Use our content to train artificial intelligence or machine learning models, or to build other products or services.

  • Try to get around security, access restricted areas, or interfere with how the site works.

  • Use the site for anything unlawful, or to harass anyone.

We may suspend or end your access at any time if these Terms aren't followed.

4. Our content and trademarks

The text, images, illustrations, designs, and other materials on this site belong to ChoiceUp, LLC or are used with permission. They are protected by copyright and trademark law. ChoiceUp® and Authentic Decision Field™ are trademarks of ChoiceUp, Inc. Please don't use them in a way that suggests a product or service comes from us when it doesn't, or in a way that is misleading or damaging to ChoiceUp. Other trademarks on the site belong to their owners.

5. Purchases

  • Apparel: Shirts and hats are made and shipped by our print partner, Printful. Prices, shipping times, and availability may change. Our return and exchange policy is Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

    If you or your customers notice an issue on the products or anything else on the order.

    The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.

    Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

    Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

    If you haven't registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

    Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

    Returned by Customer - It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

    Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

    1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
    2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

    therefore Printful reserves rights to refuse returns at its sole discretion.

    This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever..

  • Activity books: When you choose to buy an activity book, you'll be sent to Amazon to complete your purchase. Amazon's terms and policies apply to those orders.

We do our best to describe and show products accurately. Colors and details may vary slightly from what you see on screen.

6. Not professional advice

ChoiceUp's content, including the Authentic Decision Field (ADF), is educational. It is meant to support thoughtful decision-making. It is not therapy, counseling, medical, legal, or financial advice, and it doesn't replace care from a qualified professional. If you or someone in your care is struggling, please reach out to a licensed professional.

7. Links to other sites

Our site links to other sites, such as Amazon, Printful, and choiceup.org. We aren't responsible for their content, policies, or practices.

8. What you send us

If you contact us or send us feedback, please don't include anything confidential. You allow us to use your feedback to improve ChoiceUp, without any obligation to you. We handle personal information as described in our Privacy Policy. We aren't required to answer every message, though we do our best to respond.

9. Disclaimers

We provide the site and its content "as is." We don't promise that the site will always be available, error-free, or completely current. We may change, pause, or remove any part of the site at any time.

10. Limitation of liability

To the fullest extent the law allows, ChoiceUp is not liable for any indirect, incidental, or consequential damages that come from your use of the site or its content.

11. Your responsibility

You agree to cover ChoiceUp for claims that arise from your misuse of the site or from your breaking these Terms.

12. Changes to these Terms

We may update these Terms from time to time. When we do, we'll post the new version here and update the effective date. If you keep using the site after an update, that means you accept the new Terms.

13. Governing law

These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-law rules.

14. Contact us

Questions about these Terms? Email us at support@choiceup.com.